The theatre subscription includes six fixed plays by a date table; the open subscription — four or six plays of your choice from the repertoire, subject to availability, valid one year from purchase. Purchase and seat selection at the box office.
Renewing subscribers
Subscribers enjoy a fixed price, early seat selection and discounted tickets for selected shows. Details at the box office: 08-6718777.
The Ashkelon Cultural Arts Center is committed to making all its services accessible to people with disabilities — from the shows to this website. The site uses advanced accessibility technologies per W3C WCAG 2.0 level AA. Some pages contain third-party components beyond our control.
Parking & access
Accessible parking near the lobby; the electric gate opens by phone: 08-6718777.
The Hall is wheelchair accessible: reserved places on the aisle row (row 8), reached without stairs. There is no elevator — the balcony is reached by stairs only.
Blind & hard of hearing
A guidance system for the blind and a hearing-assist system are available free of charge, against a deposit, at the box office. On show evenings, headsets are available in the lobby against an ID.
Box office
The box offices are accessible and provide convenient service for visitors with special needs.
Encountered an accessibility issue?
We appreciate every report — the Hall secretariat is available:
Built per WCAG 2.0 level AA and Israeli Standard 5568
General rules and information
Please switch off mobile phones on entering the auditorium.
Bringing food and drink into the auditorium is strictly forbidden.
At every performance a duty manager, ushers and service and sales staff are at your disposal for any question or matter.
Subscription validity
Your subscription is seasonal, i.e. for the months October–July. It will not be possible to book plays/performances after it has expired.
Late arrival
The management of the Cultural Arts Center makes every effort to start performances on time. To avoid inconvenience and queuing, please arrive about half an hour before the performance begins. Latecomers will be directed to available seats and will take their own seats only at the interval — if there is one.
Theatre subscription
The subscription includes six plays: six fixed ones. Attendance at subscription (series) plays follows the date table.
Open subscription
The open subscription consists of four or six plays freely chosen from the season's repertoire, with seating subject to availability. The subscription is valid for one year from the date of purchase.
An important recommendation
The Hall continually schedules plays and performances. Performances scheduled after this booklet was printed are published on the Hall's website, so it is important to stay updated through the website, the telephone customer service centre or the Ashkelon Cultural Arts Center Facebook page.
Exchanging a play
Subscription plays are fixed. If you do not attend one of the subscription plays and did not notify the Hall in advance, no replacement play will be given. The date of a play may be changed according to the cancellation / date change rules.
Cancelling / changing the date of a subscription play
The date of a play may be cancelled or changed up to 48 hours before it, during business hours only. The change is subject to availability only, not to your fixed seats. If you did not give notice that you will not attend, it will be treated as if you saw the play, and no replacement play or date will be given. The subscription will be charged accordingly, as if you saw the play.
Cancellation policy for performance, play and subscription transactions
Cancellation deadline
Cancellation of a ticket purchased for a performance/play must be made within fourteen (14) days of the ticket purchase, provided that the cancellation is made at least 2 business days before the date of the performance/play for which the ticket was purchased.
Cancellation of a subscription transaction must be made within fourteen (14) days of its purchase, provided that the cancellation is made at least seven (7) business days before the date of the first performance/play.
A person with a disability (as defined by law), a person aged 65 or over and a new immigrant are entitled to cancel a transaction within four (4) months if the purchase was made remotely, by a call with a representative, orally and/or by e-mail — upon presentation of a suitable document: a certificate of a disability lasting more than 6 months / an ID card, a passport, or a senior citizen card / an immigrant certificate or a certificate of eligibility for immigrant assistance.
How to cancel
Tickets purchased at the box office: a subscriber/ticket buyer who purchased at the Hall's box office and wishes to cancel the transaction must present the purchase invoice to the Hall and return the tickets — if collected in advance — as a condition for cancellation. A subscriber who wishes to cancel the transaction must pay the Hall the full price of the ticket(s) used or cancelled 48 hours before the performance; for the avoidance of doubt, the payment is the full price of the ticket(s) and not a proportional part of the subscription price.
Tickets purchased remotely/on the website: the buyer must notify the Hall of the cancellation in one of the following ways, stating their name, ID number and mobile phone number: orally and/or by telephone at 08-6718777; by registered mail to the Hall's address or in person: Cultural Arts Center, HaNasi 82, Ashkelon; by e-mail: galitc@chakal.co.il; or through the website under the "Contact" link.
How refunds are made
Payment made in cash — refunded by cheque or bank transfer.
Payment made by credit card — the amount is refunded by cheque or through the credit card company.
If part of a subscription has been used, the person cancelling pays a proportional amount for it, for the number of performances used, and if the cancellation is made less than seven days before the next performance — for that one too.
Cancellation fee
In the event of cancellation, a cancellation fee of 5% of the subscription/ticket price or ₪100, whichever is lower, will be charged.
Discounted tickets
Subscribers of the Cultural Arts Center enjoy discounted tickets for some of the performances and plays held at the Hall. If you are a subscriber, please be sure to mention it when purchasing.
Discounted tickets for senior citizens
Senior citizens are entitled to a 50% discount on the full price of tickets to theatre plays (repertory theatres only), subject to presenting a senior citizen card.
Promoter shows
Please note: a considerable part of the performances held at the Hall belong to promoters / private productions or ticket agencies that give the Hall a limited allocation of tickets for sale. The Hall's management is not responsible for the content or quality of promoter productions.
Children's plays
Every age requires a ticket. Admission to plays from age two and up.
Strollers/baby car seats may not be brought into the auditorium.
Food may not be brought into the auditorium.
Text message before a performance
A reminder text message (SMS) stating the date and time of the performance is sent to you two days before it.
The Hall does not undertake to always send text messages, and in any case responsibility for attendance at the set time rests solely with the audience member.
If you do not wish to receive reminders, reply "הסר" to the message.
Adult performances
Children under 6 may not enter the performance/play.
Buffet
Available to you at the entrance to the Hall; the audience may not enter the auditorium with food and drink.
Parking
For your convenience, an organised free car park next to the municipal library car park.
Disabled access
The Cultural Arts Center has special arrangements providing access for people with disabilities.
Hard of hearing
The Hall has a hearing-assist system; headsets are available on the evening of the play, free of charge, in the Hall's lobby against an ID deposit. (The box office has amplification.)
Box office hours
Sun–Thu, 8:30–16:30
Fri, 8:30–12:00 | Saturday night: about an hour before the performance begins
Security and filming
Entering the Hall with a weapon is prohibited unless a valid licence is presented.
Taking photos/videos without the approval of the event's producers and the Hall's management is strictly forbidden.
The Hall reserves the right to make changes to all the programmes, plays and performances listed · E&OE · In case of any discrepancy, the Hebrew version prevails
This privacy policy (the “Privacy Policy”) applies to how we, the Ashkelon Cultural Arts Center, managed by the Ashkelon Economic Company (the “Cultural Center”, the “Ashkelon Economic Company”, “we”, “our” or “us”), use Personal Information (as defined below) collected, received or kept by us about people in connection with the use of the website https://www.htash.co.il/, including its sub-domains, and its content (the “Site”), and in connection with the services we provide as part of the Ashkelon Cultural Arts Center.
Introduction
This Privacy Policy is applied because we, as the controller of the database, recognise the importance of privacy. It sets out how the personal information we collect when you visit the Site is managed, and the choices you can make about how that information is collected.
What is personal information?
“Information” or “personal information” as defined in the Protection of Privacy Law, 5741-1981 (the “Privacy Law”), including information relating to an identified or identifiable person, including by means of an identifying detail such as a name, ID number, biometric identifier, location data, online identifier, or one or more data points concerning their physical, health, economic, social or cultural condition.
Consent and changes
You are under no legal obligation to provide us with information about yourself, and you do so of your own free will. However, if you choose not to provide certain information, we may be unable to provide you with some or all of our services. For example, you will not be able to contact us through the “Contact us” tab or buy subscriptions and tickets for shows.
By using the Site you agree to the terms of our Privacy Policy and to any collection, processing and sharing of personal information for the purposes set out below. If you do not agree to the terms of this Privacy Policy, please do not enter or use our Site. We reserve the right, at our discretion, to change this Privacy Policy at any time.
Personal information you give us directly, and what it is used for
At present, the general information available on the Site can be accessed without providing personal information. However, we receive or collect personal information from you in the following ways:
3.1. Buying subscriptions and tickets for the Cultural Center
When you buy subscriptions or tickets for the Cultural Center through the Site, you will be asked to give us certain information such as your full name, address, phone number, email address and payment details. We may also collect information about your cultural preferences, such as the kinds of shows you prefer, in order to make you personalised offers. This information is needed to issue the subscription or tickets, for billing, for sending updates about shows and for contacting you when necessary. Not providing information marked as mandatory may prevent you from buying a subscription or tickets for the Cultural Center.
3.2. Contact details
When you contact us, by sending an online form we make available, by email to an address shown on the Site, or by any other means within the Site and the system, you may be asked to give us certain information such as your first name, email address, phone number, files you choose to attach and the content of your enquiry, so that we can handle your enquiry and contact you, including leaving messages where necessary. If you do not provide the required information, we will not be able to handle your enquiry or contact you.
3.3. Job applications
When you apply for any position through the Site, you will be asked to provide personal information and documents such as a CV, educational certificates, professional certifications, recommendations and any other document showing that you meet the threshold conditions and requirements of the position, as well as any other relevant document. You will also be asked for contact details, including an email address and phone number. This information is needed to consider your application, to contact you and to comply with applicable law. Not providing information marked as mandatory may prevent your application from being processed.
3.4. Social networks
We use social networks and other tools such as Facebook and Instagram to provide you with service, respond to your enquiries and improve the services we offer. Any enquiry made to us through such networks and tools is, in addition, subject to the privacy policy and terms of use of that social network.
Personal information we collect that you do not give us directly, and what it is used for
4.1. Recorded calls
Calls with us may be recorded for quality control, service management and legal defence. So if you call us, or we call you after you leave your details on the Site or otherwise, please remember that the call may be recorded and the personal details you give during it may be kept by us for the purposes set out in this policy.
4.2. Log files
We may use log files. The information in log files includes IP address, browser type, date/time stamp, referring/exit pages, filtering actions, clicks and any other information your browser may send us. We may use such information to analyse trends, manage the Site and the system, track visitor traffic on the Site and in the system, and collect demographic information.
4.3. Cookies and other tracking technologies
As part of the services, we may use “cookies”, anonymous identification files and other tracking technologies for information security, and so that we can provide our services, present personalised information and improve the user experience. A “cookie” is a small text file used, for example, to collect information about activity on the Site, to store user preferences and for authentication. Certain cookies and other technologies may be used to retrieve personal information, such as an IP address.
Some cookies are operated by third parties, and information collected through them may pass to those parties for commercial purposes or for internal purposes relating to improving the service and the like. Those third parties’ ability to use the information, including in an identifiable way, depends on whether you have registered for their services and agreed to their privacy terms.
Most browsers let you control cookies, including whether to accept them and how to remove them. Most browsers can be set to notify you before accepting a cookie, or you can block cookies in your browser.
4.4. Mobile device data
We may collect limited information from your device for operational purposes. Such information may include the device type, device identifier (ID), date and time stamps of use of the Site and the system, browser type, browser language, the date and time of your request and the URL requested. We may also use location-based technology to help us collect aggregate statistical data, but we will not use personal information that can identify you for these purposes.
4.5. Google Analytics and other analytics tools
The Site may use a tool called “Google Analytics” to collect information about use of the Site for various purposes. Google Analytics collects information such as how often users visit the Site, the pages they visit and the sites they used before coming to the Site. We use the information received from Google Analytics to maintain and improve the Site and our products. We do not combine information collected through Google Analytics with personally identifying information. Google’s ability to use and share information collected by Google Analytics about your visits to and use of the Site is limited by the Google Analytics Terms of Service, published at http://www.google.com/analytics/terms/us.html, and the Google Privacy Policy, published at http://www.google.com/policies/privacy/. You can read about how Google collects and processes data in Google Analytics at http://www.google.com/policies/privacy/partners/. You can prevent the use of your data by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.
What we collect the information for
In addition to the purposes set out above, we may also use personal information we collect as described above in the following ways and for the following purposes:
• To contact you, including leaving messages.
• To manage subscriptions to the Cultural Center, including issuing tickets, billing, sending updates about shows and offering personalised benefits.
• To receive your job applications.
• To improve the Site and its performance, in line with its purposes.
• To handle your requests of any kind and respond to enquiries and complaints.
• For information security on the Site and compliance with the law.
• For defence in legal proceedings.
• To send information and publications about our services to the email address you gave us, or through a call from our representative to your phone. You can ask at any time to stop receiving such information and content by clicking an unsubscribe link or by sending a removal request to: htash@chakal.co.il.
How we share personal information
Apart from the above, we will not pass the information you gave us to third parties, except in the following cases:
6.1. To service providers acting on our behalf who help us in our activities, including providers of business-operation systems, email-marketing systems and call-recording systems;
6.2. If the terms of use or this Privacy Policy are breached, or if you carry out, through the Site, actions that appear to be unlawful, or attempt to do so;
6.3. In the event of any dispute, claim, lawsuit, demand or legal proceedings, if any, between you and us;
6.4. In any case in which we believe that providing the information is necessary to prevent bodily or property damage (to you or a third party) or in connection with an investigation of suspected illegal acts;
6.5. Where we are required by law to pass your personal details and the information collected about your activity on the Site to third parties, including if we receive a court order to provide your details or information about you to a third party, or in response to a request from a law-enforcement authority or another governmental or public authority;
6.6. In certain cases, third parties to whom information is transferred as set out in this section may be outside Israel, including in the United States. You hereby agree that information about you will be transferred and stored outside the country, in accordance with the law and for the purposes set out above.
Information security
We apply information-security systems and procedures on the Site. While these systems and procedures reduce the risk of unauthorised access to our computers, they do not provide absolute security. So, although we strive to use accepted and reasonable means to protect your personal information, we do not guarantee that the Site will be completely immune to unauthorised access to the information stored on it.
Privacy protection officer
For privacy questions you can contact Adv. Eden Avraham, our company’s privacy protection officer, by email: Edena@meitar.com
Children’s privacy
The Site is not intended for children under 18. If you are a minor under 18, you must obtain the consent of your legal guardian before using the Site. However, there may be cases in which the Site and the services are accessed using a device operated by minors, and personal information about them may be collected by us as a result. In such a case, you confirm that, as the minor’s legal guardian, you consent to the collection, use and transfer of personal information about the minor in accordance with this Privacy Policy.
Your rights and the protection of your privacy
The Ashkelon Economic Company is the controller of the database containing the information set out in this policy. We respect your right to privacy and wish to keep only information that is needed, current and accurate. It is important to us that you know you may inspect the information about you that we hold, and if you find that it is not correct, complete, clear or up to date, you are welcome to send us a detailed request to correct or delete it, in accordance with the Protection of Privacy Law, 5741-1981, and the Protection of Privacy Regulations (Conditions for Inspecting Information and Procedure for Appeal of a Refusal of a Request to Inspect), 5741-1981.
Last updated: 26 August 2025 · This translation is provided for convenience; in case of any discrepancy, the Hebrew version prevails
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